Welcome to Xulcee! By registering and making purchases on our website, you agree to abide by the following Terms and Conditions. These terms govern your access and use of the website, as well as any transactions conducted through it. If you disagree with any part of these terms, kindly refrain from registering or purchasing on this platform.
1. Eligibility
- Wholesale registration is open to registered businesses and authorized representatives of businesses.
- Xulcee reserves the right to approve or reject any registration application at its discretion.
2. Registration and Account Verification
- To access wholesale pricing and place orders, you must create an account on our platform.
- Upon registration, your account will be subject to manual verification to confirm your eligibility.
- Verification is typically completed within 24-48 hours, after which you will receive a confirmation email.
- Once approved, you can log in with your credentials to access wholesale prices and place orders.
3. Pricing and Payment
- All prices listed on the website are exclusive to verified wholesale customers and are subject to change without prior notice.
- Payment must be made in full before orders are processed.
- Invoices will be issued for all transactions, and payment confirmation is required before shipping or pickup.
4. Order Process
- Minimum order quantities (MOQs) may apply to certain products. MOQs will be clearly stated on the product pages.
- Orders can be placed via your verified account. Please ensure the accuracy of your order details before submission.
- Orders are processed on a first-come, first-served basis and are subject to product availability.
5. Shipping and Delivery
- Delivery options include Store Pickup & Home Delivery. Shipping fees, will be communicated during checkout. Any additional fees for large packages will be communicated to you
- Xulcee is not responsible for delays caused by courier services, natural disasters, or other external factors beyond our control.
6. Returns and Refunds
- Customers must inspect products upon delivery. If any issues are identified, you must notify us within 3 days of receipt.
- Refunds are only processed for defective or incorrect items returned in their original packaging.
- Returns or exchanges outside the stated timeframe will not be accepted.
- Refunds are processed within 7 days after returned items are inspected and approved.
7. Account Suspension or Termination
- Xulcee reserves the right to suspend or terminate accounts found to be violating these Terms and Conditions, including fraudulent activities, abuse, or misuse of the website.
- Customers with terminated accounts will no longer have access to wholesale pricing or order privileges.
8. Intellectual Property
- All website content, including product descriptions, images, and branding, is the exclusive property of Xulcee. Unauthorized use or reproduction is strictly prohibited.
9. Limitation of Liability
- Xulcee is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or the purchase of products.
- Our total liability for any claim shall not exceed the value of the products purchased by the customer.
10. Privacy Policy
- By using our website, you agree to our Privacy Policy regarding the collection, use, and protection of your personal information.
- We will not share your information with third parties without your consent, except as required by law.
11. Dispute Resolution
- Any disputes arising from these Terms and Conditions shall be resolved amicably between the parties.
- If a resolution cannot be reached, disputes will be subject to arbitration under Nigerian law.
12. Amendments
- Xulcee reserves the right to amend these Terms and Conditions at any time. Customers will be notified of significant changes via email or a notice on the website.
By registering and purchasing from Xulcee, you acknowledge and agree to these Terms and Conditions.
For further assistance, feel free to contact us:
Email: [email protected]
Phone: 0803 313 8535, 0806 766 9507
Address: Bayelsa Plaza, Tradefair Complex, Lagos